I play on android and I’m having the same problem over a week with Mytona sending the same reply
My game has been crashing on start up repeatedly, ongoing and now tonight can't get in at all due to crashing
May 14, game crashing all day... middle of events and won't let me send support message from game either. Losing access passes n time in emerald event. This is crazy
Game has been crashing for 2 months now! Support is very unsupportive! Crashed 10 times trying to write a 3 sentence complaint to support.
I'm having the same problem too.it's frustrating!
Fed up with this game crashing five times in one hour every day (ever since last update) taking energy and rubies. I absolutely refuse to spend money on a game that can't be played. Ready to uninstall.
While users here can surely emphathize, you'll have more success receiving help by contacting mytona support. They will need your game support ID.
https://mytona.helpshift.com/a/seekers-notes-hidden-mystery/
Yes mine is doing exactly the same ,have deleted and then installed again but it's still the same it really annoys you,